Tax Office 4

Currently, once an NSF (Non-Sufficient Funds) letter has been issued to a customer, there is no way to reprint or re-generate a copy of that letter within the system. This is important because when customers call in requesting a copy of their NSF letter (e.g., for their records, disputes, or appeals), there is no way to retrieve or provide the exact letter that was originally sent to them. Having the ability to reprint or regenerate the NSF letter would help ensure accurate documentation and allow us to better assist customers when they request a copy.

I have found the report in the batch manager that shows me that, but I would like it to do a total for the month at the end. So, we can see how many payments our clerks are making in that month.

Add paperless statement to a list so that several accounts can be flagged at once for electronic delivery.

A request for TO4 to have an ability to auto-generate notes and correspondence when a mobile home certificate is created.

Can the new improvement of showing the last viewed 25 accounts be made optional? I am not a fan of this improvement on my screen.

I'd like to be able to scan document's into a suit just how we can an account. This would be beneficial if a suit has 10 account's that are part of it. I'd rather scan in the suit documentation into the suit itself rather than add all 10 account's to a list and attach it to every account. We currently use Laserfische to organize our suit's but it will be obsolete soon!

When search results pull up for multiple accounts, please add a column for Legal Description & Acreage so we can tell what an account is without going into account detail

Current Behavior: When a tax certificate is generated in TO4 and the grace period end date falls on a weekend, the system automatically extends the grace period to the following business day. As a result, the tax certificate is issued without reflecting any penalties and interest — even if the payment will not actually be made on that day. Requested Functionality: Add a configurable setting in TO4 that allows the client to disable the grace period specifically for tax certificate issuance. This setting should: Apply only to tax certificates — not to standard payment processing or other system functions. Allow the tax certificate to display the correct penalties and interest regardless of whether the grace period falls on a weekend or holiday. Be toggleable (on/off) so the client can control when this behavior is applied.

We need the capability to print what is still due for quarter accounts. When we reprint a statement for a quarter pay account, the quarter pay schedule needs to print even after they have paid their first quarter or allow the coupons to print.